Gift Cards FAQ

Gift card limitations

  • Gift cards are sold as unique digital codes. We do not create or ship physical gift cards. They are only available as an email or printable .pdf.
  • At checkout, a gift card’s value will be subtracted from the order total. 
  • Gift cards never expire.

How to send and receive a gift card?

In the Gift Card Delivery box on the checkout page, you can select 'Email to Recipient' or 'Email to You'. 

Email to Recipient

If you want to email the gift card to the recipient, you need to enter this information:

  • Recipient name
  • Recipient email (required)
  • Message (80 character limit)
  • Sender name

Email to You

If you want to email the gift card to yourself as a printable .pdf, you’ll need to enter this information to include in the .pdf:

  • Recipient name
  • Message (80 character limit)
  • Sender name

Once you receive it you can send it via email to the lucky recipient! :)

How to redeem a gift card?

You can redeem a gift card by booking activities from our hand-picked collection and entering the gift card code at checkout. Gift cards apply to the order total.

If the order total exceeds the gift card value, you must pay the remaining amount via credit card or another gift card.

If the order total is less than the gift card value, you can complete checkout without another payment method (so hide your credit card!). The amount applied and remaining value displays in the grey box and in the order receipt.

Do gift cards expire? 

No. Gift cards never expire.

Can I split a booking between a gift card and a credit card?

Yes. If the booking total exceeds the value remaining on your gift card, you can pay the balance using credit card. 

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

Are gift cards refundable?

Yes. If you have purchased a gift card and want to cancel and receive a refund of your unused gift card this is possible. Partially used gift cards can't be refunded.

Can I refund bookings made with a gift card?

Yes. Refunding a booking made with a gift card adds the refunded amount to the gift card's balance. This of course requires that the booking is refundable in line with the Vendor's refund policy. 

Can I buy multiple gift cards in one order? 

No. When selecting a gift card, you will go directly to checkout after clicking Purchase. You need to get back on our platform to buy another gift card, sorry!

Can I purchase a gift card AND book an activity in one checkout?

No, sorry. When buying a gift card, you will go directly to checkout after clicking Purchase and your cart will only include the gift card. You can come back on our platform to complete the booking though - it's always nice to have you back! 

I want to set a different value on a gift card I purchase, can I do that?

No, but you can always ask... 

How do I check the balance of my gift card?

If you have received a gift card email congratulations, you have friends who care for you! You can always go back to this initial email and check your gift card code and balance. After entering the gift card code at checkout, you'll see the remaining balance, if there is any.

What if I lose my gift card code?

Let us know and we can resend you the gift card email notification; no stress!

Can I set a specific time to send the gift card email to a recipient?

We're sorry but you cannot. If you want to send the email to the recipient at a later date you should select the 'Email to You' delivery option at checkout. You can then forward the email or .pdf at the desired time to the lucky recipient!